IT Support Services

IT Support L1 – Security Monitoring & Basic Support

Focus: Investigation, remediation support, and operational security.

Services Offered:

• Security alert monitoring and triage

• Review of security notifications

• Basic investigation of suspicious activities

• Phishing email identification and reporting

• URL reputation checking

• URL reputation checking

• User security awareness support

• Basic vulnerability report review

• Ticket creation and escalation

• Security incident documentation

Tools:

• SIEM dashboards

• Email security tools

• Endpoint security console

Deliverables:

✓ Security monitoring reports

✓ Incident tickets

✓ Initial investigation notes

IT Support L2 – Security Operations & Vulnerability Management

Focus: Investigation, remediation support, and operational security.

Services Offered:

• Security alert investigation

• True positive / false positive analysis

• Vulnerability scan execution

• Vulnerability report analysis

• Risk prioritization

• Remediation tracking

• CrowdStrike Falcon agent monitoring/support

• DLP incident handling

• Phishing investigation

• Security compliance checks

• Monthly security review support

Tools:

• Qualys Vulnerability Management

• Qualys Policy Compliance

• CrowdStrike Falcon

• Securonix

• Symantec DLP

Deliverables:

✓ Vulnerability assessment reports

✓ Security incident analysis

✓ Remediation tracking reports

IT Support L3 – Security Engineering & Compliance Management

Focus: Design, improvement, and implementation of security controls.

Services Offered:

• Security policy implementation

• CIS Benchmark compliance assessment

• Security baseline review

• Vulnerability remediation planning

• Endpoint security configuration review

• Security tool deployment support

• DLP policy improvement

• Audit preparation support

• Security risk assessment

• Security process improvement

Tools / Frameworks:

• CIS Controls

• Security Policies

• Vulnerability Management Platforms

• Endpoint Security Solutions

Deliverables:

✓ Compliance assessment reports

✓ Security improvement plans

✓ Risk mitigation strategy

IT Support L4 – Security Strategy & Advisory (Advanced Level)

Focus: Security leadership, governance, and long-term protection.

Services Offered:

• Cybersecurity strategy planning

• IT governance improvement

• Security roadmap creation

• Security maturity assessment

• Enterprise risk management support

• Security architecture recommendations

• Incident response planning

• Security awareness program design

• Executive security reporting

• Security policy framework development

Deliverables:

✓ Security roadmap

✓ Governance framework

✓ Executive security reports

✓ Long-term security improvement plan

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IT Support Service

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